People we have worked with
“I had total faith in my advocate’s capacity and desire to support me. Right from the beginning she listened to my story, separated the subjective from the objective and gave me the strength to state my case. When I faltered she took over and then stepped back when I regained my composure. I was under no illusion that the fight was mine, yet I knew that she would be there to guide me if I needed it.” - Advocacy client
“My advocate has been so good” says service user, “I always knew what was happening and was kept up to date”. Now that the issues that were worrying the service user have been resolved, she feels better able to deal with things on a day to day basis, making her feel less anxious and able to enjoy her life more. - Advocacy Client
"All the worry has gone now. I was going through a bad time and I could not have done it on my own; I would have been fobbed off. I would have thought jigger this and stopped doing it (sorting out the issue).”
"Advocate has a marvelous attitude, he knows his stuff. He could not have done any more, nothing was too much trouble. He kept regular contact, always kept me informed and was always on time" – Advocacy Client
SERVICE USER QUOTES
“My advocate made it very clear what I wanted to happen. It put my mind at rest.”
“I was able to have my own views and was listened to.”
“My council flat was excessively warm and the tree outside was making it dark. Without you the council wouldn’t take notice of what I said.”
"I have more peace of mind, I know more about benefits, finance and my rights."
“You always replied to my phone messages”
“Being able to get hold of someone straight away was wonderful”
“You visited my home when I couldn’t come to you”
“If I need their help they will come to me. Not many other people (organisations) do that”
"I feel better now that the filing is in place - the service you offer is tremendous"
“I feel lighter now everything is cleared up and I know I have enough money to cover all my bills”