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Case Studies

Sally's Story

  • Posted On: 7 July 2017

In November 2015 she purchased a mobile phone on a monthly contract. However, on taking the mobile home Sally very quickly realised that the phone was of no use due to poor signal strength and she therefore returned the mobile to the store for a refund. The store refused to refund the sale stating incorrectly that she was no longer within the cancellation period and believing this to be true Sally was left with a mobile that did not work and a contract to pay.

Deborah's Story

  • Posted On: 9 May 2016

Deborah is a 70 year old vulnerable widow who lives alone in a rented bungalow in a remote village.  She is severely disabled as a result of a number of serious strokes and can do very little unaided although she has managed to regain her speech through therapy and self-tuition, and can use a computer with two fingers.  She is mobile only in her wheelchair, has a very restricted life, and a typical outing is being accompanied in her wheelchair to the local farm. She has no car. She has two grown-up children but they do not live nearby so can visit only rarely.  Her mental faculties are intact and she keeps alert by reading and listening to classical music. 

H's Story

  • Posted On: 29 April 2016

H was a lady in her early sixties with moderate learning difficulties. She had been placed at Whixley when she was twelve and had lived there for 40 years. When Whixley closed she was moved to a residential home in York, however this was closed abruptly due to concerns about the home. H was moved to an emergency placement (apparently the only one available), which was in a dementia unit in another residential home. At the time of referral H had been in the dementia unit (temporarily) for 10 years....

A's Story

  • Posted On: 29 April 2016

'A’ was a gentleman in his late forties with severe learning difficulties and 3 years previously the client was diagnosed with cancer.  The client’s residential home contacted Advocacy as they believed that he should be given the opportunity to see his family before he died.....

Mr H's Story

  • Posted On: 29 April 2016

Mr H had been admitted to hospital and had made a good recovery from a stroke and was due to be discharged only a few days before Christmas. Unfortunately he had been rendered technically homeless and had nowhere to live on his discharge.

Advocacy support was requested by his Social Worker and after meeting Mr H and discussing the issue with all concerned it was agreed that he would not be discharged until after Christmas, which gave Mr H some thinking time.