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Case Studies

Sally's Story

  • Posted On: 7 July 2017

In November 2015 she purchased a mobile phone on a monthly contract. However, on taking the mobile home Sally very quickly realised that the phone was of no use due to poor signal strength and she therefore returned the mobile to the store for a refund. The store refused to refund the sale stating incorrectly that she was no longer within the cancellation period and believing this to be true Sally was left with a mobile that did not work and a contract to pay.